Question 1

Does the transcript replace the recording?

Accepted Answer

No. The original note stays in the thread and can be played back at any time — the transcript sits alongside it so the conversation stays searchable.

Question 2

Can the whole team use one recording?

Accepted Answer

Yes. Saved replies belong to the workspace, not the person who recorded them, so anyone with inbox access can send them.

Question 3

Which channels support voice?

Accepted Answer

WhatsApp and Instagram carry voice notes in both directions today. On channels without native voice support, the transcript is sent as text instead.

Question 4

Do I need new phone numbers?

Accepted Answer

No. Voice runs on the same connected accounts as the rest of your inbox — there is nothing extra to set up.

Voice Notes & Voice Templates for WhatsApp | Chatblix